FREQUENTLY ASKED QUESTIONS
CAN I CHANGE OR CANCEL MY ORDER? +
We begin processing orders quickly. Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once fulfillment has started.
HOW CAN I TRACK MY ORDER? +
Once your order ships, you will receive a shipping confirmation email with tracking information.
DO YOU OFFER FREE SHIPPING? +
Yes. CUBANC offers free shipping worldwide on all orders.
HOW LONG DOES SHIPPING TAKE? +
Delivery times vary by destination and shipping carrier. Tracking information will be provided once your order has been dispatched.
WHAT IS YOUR RETURN POLICY? +
Eligible items may be returned within 30 days in accordance with our Returns & Exchanges Policy. Items must meet the return conditions listed in that policy.
HOW SHOULD I CARE FOR MY CUBANC JEWELRY? +
Store each piece separately in a dry location and avoid harsh chemicals, perfumes and abrasive surfaces. Clean gently with a soft cloth when needed.
HOW DO I CHOOSE THE RIGHT CHAIN LENGTH? +
The right length depends on your preferred fit and layering style. Check the sizing information on each product page before ordering.
IS MY PAYMENT INFORMATION SECURE? +
Payments are processed through secure checkout systems. CUBANC does not directly store your complete payment card information.