Shipping policy
Every CUBANC order is prepared with care before leaving us. From order confirmation through to delivery, our goal is to make the shipping experience clear, dependable, and easy to follow.
Please review the information below before placing your order.
ORDER PROCESSING
Orders generally require 1–3 business days to be processed before dispatch.
Processing includes order verification, product preparation, quality checks, packing, and preparation for shipment.
Business days do not include weekends or public holidays.
During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been dispatched, you will receive shipping confirmation where applicable.
SHIPPING DESTINATIONS
CUBANC ships to Australia and selected international destinations.
Available shipping methods and any applicable charges will be displayed during checkout based on your delivery destination.
Some destinations may have limited shipping options due to carrier availability or local delivery restrictions.
ESTIMATED DELIVERY TIMES
After dispatch, estimated delivery times are generally:
Australia: 3–8 business days
New Zealand: 5–10 business days
United States & Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
Other International Destinations: 7–20 business days
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on destination, carrier operations, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.
TRACKING YOUR ORDER
Where tracking is available, tracking information will be sent to the email address provided when placing your order.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to register its first update.
A tracking number may initially show limited information while the shipment is being transferred into the carrier's network.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address at checkout.
Before submitting your order, please check your:
- Full name
- Street address
- Apartment or unit number, where applicable
- City and state
- Postal or ZIP code
- Country
- Email address and contact information
If you notice an error after placing your order, contact support@cubanc.com as soon as possible.
We will attempt to assist if the order has not yet been processed or dispatched, but address changes cannot be guaranteed once fulfillment has begun.
CHANGING OR CANCELLING AN ORDER
We begin preparing orders as quickly as possible.
If you need to request a change or cancellation, contact us promptly at support@cubanc.com and include your order number.
We cannot guarantee that an order can be changed or cancelled once it has entered fulfillment or has been handed to the shipping carrier.
CUSTOMS, DUTIES & IMPORT CHARGES
International orders may be subject to customs procedures, import duties, taxes, handling charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
CUBANC does not control customs authorities and cannot determine in advance whether additional charges will apply.
Customs processing may also extend delivery times.
SHIPPING DELAYS
Occasionally, a shipment may take longer than expected.
Delays can occur because of carrier disruptions, customs inspections, severe weather, public holidays, high-volume periods, incorrect addresses, local delivery conditions, or other events outside our reasonable control.
If your tracking has not updated for an unusually long period, contact us and we will help you review the available shipping information.
PACKAGES MARKED AS DELIVERED
If tracking indicates that your package has been delivered but you cannot locate it, we recommend first checking:
- Around the delivery location
- With other members of your household
- With neighbours
- With reception, concierge, or building management where applicable
- With the shipping carrier
If the package still cannot be located, contact support@cubanc.com with your order number and we will assist you with the next appropriate steps.
LOST PACKAGES
If a shipment appears to have been lost in transit, contact our support team.
We may need to review tracking information or open an enquiry with the relevant shipping carrier before determining the appropriate resolution.
Each case will be assessed using the available tracking and delivery information.
DAMAGED PACKAGES OR INCORRECT ITEMS
If your order arrives damaged, or you receive an item different from what you ordered, please contact:
Include your order number, a description of the issue, and clear photographs of the product and packaging where relevant.
This information helps us review and resolve the issue efficiently.
MULTIPLE SHIPMENTS
In some circumstances, products from the same order may be shipped separately.
If this happens, you may receive more than one package or tracking number. A partial delivery does not necessarily mean items are missing from your order.
FAILED OR RETURNED DELIVERIES
A shipment may be returned to us because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal of the shipment, or failure to collect the package.
If a package is returned to sender, contact our customer support team so we can review the available options.
Additional shipping charges may apply if reshipment is requested where the return resulted from incorrect delivery information or circumstances attributable to the recipient.
SHIPPING QUESTIONS
For assistance regarding shipping or an existing order, contact:
CUBANC — BUILT TO COMMAND
14 Ellerstone Court
Kellyville NSW 2155
Australia
Phone: +61 407 033 203
Email: support@cubanc.com
Website: CUBANC.COM
Please include your order number when contacting us about an existing purchase.
CUBANC
BUILT TO COMMAND.